Last updated: 9th October 2025

At Paws for Growth, we care about your privacy. We’re committed to keeping your personal information safe, secure, and only used in ways that are fair and respectful.

This policy explains how we collect, use, store and share your personal information... whether you're visiting our website, making an enquiry or taking part in one of our programs.

What we collect

We may collect personal information like:

- Your name and contact details (phone, email, address)

- Information about your needs or goals

- NDIS-related information (if relevant)

- Notes from sessions or programs

- Feedback or testimonials

- Website usage data (like IP address or how you use our site)

We only collect what we need to provide safe, supportive and effective services.

How we collect it

We may collect your information when you:

- Fill out a form on our website

- Call, email or message us

- Register for a program or session

- Give us feedback or a testimonial

- Visit our website (we may use cookies or analytics tools)

We always aim to collect information directly from you, unless you’ve given us permission to get it from someone else (like a family member, plan manager or support coordinator).

Why we collect your information

We collect your personal info to:

- Provide our services to you safely and effectively

- Understand your needs and tailor support

- Communicate with you

- Meet our legal or NDIS obligations (if relevant)

- Improve our services and website

We will always ask for your consent when it’s required, especially if we need to use sensitive information.

Who we share it with

We may share your information with:

- Support team members involved in your care

- Your nominated support person or plan manager (if you've given consent)

- Government agencies, if required by law (e.g. NDIS audits or legal compliance)

- Service providers who help us run our business (e.g. IT or marketing platforms), who must also keep your data secure

We will never sell your information or use it for purposes you haven’t agreed to.

How we store and protect your information

We store your information securely using password-protected systems and devices. Only authorised team members can access it.

We take reasonable steps to protect your data from misuse, loss or unauthorised access.

If there’s ever a data breach that could harm you, we’ll let you know as soon as possible.

Your rights

You have the right to:

- Access the personal information we hold about you

- Ask us to correct or update your information

- Withdraw consent (where relevant)

- Ask questions or make a complaint

To do any of these, just contact us (details below).

Cookies and website analytics

Our website may use cookies or similar tools to improve your browsing experience. This helps us understand what content is useful and where we can improve.

You can turn off cookies in your browser settings if you prefer.

Links to other websites

Sometimes we link to other websites. We’re not responsible for their content or privacy practices, so please check their policies if you're unsure.

Updates to this policy

We may update this policy from time to time. Any changes will be posted on our website. The most current version will always be available here.

Contact us

If you have any questions or concerns about your privacy, you can contact us:

Paws for Growth
[email protected]
0408 306 642